With the help of Savotta's Gear care service, you can get your equipment back to field-ready condition. The service is intended for minor damage that can be repaired, such as a broken buckle or zipper, a hole or a broken seam.
How it works
Contact us by e-mail at gearcare@savotta.fi
Title your e‑mail according to the case: use “Repair: product name”
Describe what has happened, highlighting any faults or damages
If the product has a label, send a picture of it on both sides as well. The label shows the brand and model of the product, as well as the date of manufacture. For backpacks, it’s usually located on the inside of the mouth opening.
Once we receive this information, our experts will evaluate the product and determine if it can be repaired. You’ll also receive a cost estimate for the repair. The pricing is 60€/hour including the standard materials we commonly use. If a repair requires specialized materials or uncommon components, their cost will be added to the service price.
You will then receive an offer and further instructions from our team within 1-5 days by e-mail after we assess your case.
PLEASE TAKE INTO NOTE
We only repair products manufactured by Savotta
Our Gear care service is only available within the EU
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