Warranty and claims
We design and manufacture our gear to withstand demanding use. However, if something goes wrong due to a defect in materials or workmanship, our warranty is there to help.
On this page, you'll find information about what our warranty covers, how to submit a warranty claim, and what to do if your gear needs repair.
Submit a warranty claim
Contact the retailer from whom you purchased the product.
If you purchased the product directly from us, please fill in our submission form at the bottom of this page. The better the initial information we receive, the faster we can process your warranty claim.
We will contact you within a few days of receiving your submission.
Once we receive the defective product, we will inspect it carefully and determine whether the defect is covered by the warranty. We will repair the product if it is repairable.
How do we handle warranty claims?
Every warranty is handled individually. We review each claim to determine the cause of the issue and whether it is covered by our warranty.
Whenever possible, we aim to repair the product rather than replace it. Good gear is meant to be used, and we'd rather keep it going than throw it away.
Depending on the situation, we'll determine the appropriate solution, whether that's a repair, replacement, partial refund or something else. If the issue turns out to be normal wear and tear or other damage not covered by our warranty, we'll explain our findings and let you know what options are available.
What is covered by our warranty
Clear examples of material and workmanship defects are faulty stitching, material irregularities or quality problems in components such as zippers and buckles.
Material and workmanship defects usually show up very quickly, when first inspecting a product, at the first time of use and at the very latest during exposure to the conditions of the four seasons. A multi-year warranty guarantees that our gear faces all possible conditions during the warranty period.
What is not covered
Our gear is made for hard use, but nothing lasts forever. Even the toughest equipment will eventually show signs of wear and tear. That's just part of putting your gear to good use.
Our warranty covers defects in material and workmanship, not normal wear and tear or damage caused by misuse.
Natural wear and misuse
A material and workmanship warranty does not cover natural wear and tear. Neither does it cover any damage due to misuse or user error, for example a broken zipper due to over packing a backpack and then forcing a zipper shut with excessive force.
We try our best to guide our customers against misuse of our products when necessary. If your product comes with a user manual, read it before use and follow the instructions.
Second hand purchases
The warranty does not cover second hand purchases.
Indirect damages
Our warranty does not cover any indirect damage that may be caused to other products or to the user by using the product, misuse, or a defect or error in the product. Savotta products are designed for demanding conditions and heavy use. The use of the product and checking the condition of the product is always the responsibility of the user. Please note that, for example, our backpacks are made of durable and rough fabric, which can damage softer materials when rubbed against, or cause the user to suffer abrasions or bruises when rubbed against the skin.
Length of the warranty
The length of the warranty period, for each specific product is stated on the packaging of the product, and on the product page on our website. Our usual warranty period is 2-5 years.
The warranty period starts on the date the product is delivered to the customer. If there is a contradiction between the warranty period stated on the packaging and the one stated on our website, the longer period always supersedes the shorter one.
Contact us
Email: warranty@savotta.fi
In hazardous situations or unclear and complicated cases, you can contact directly Savotta Quality Manager:
Harri "Harmi" Rautiainen
harri.rautiainen@savotta.fi
+358400314600
Frequently asked questions
I bought my product from a retailer, how do I make a claim?
Contact the retailer from whom you purchased the product.
Can I get my damaged Savotta gear repaired?
With the help of Savotta's Gear care service, you can get your equipment back to field-ready condition.
No warranty? What do I do?
Just because your gear is no longer covered by warranty doesn't mean it's reached the end of the road.
We believe in repairing gear whenever possible.
If your Savotta gear needs some fixing, get in touch with our Gear Care team at gearcare@savotta.fi and let's see what we can do.
How do I keep my Savotta gear in good shape?
Maintaining your Savotta equipment is relatively easy. You can read our instructions here: Equipment maintenance.
If you need advice on taking care of your Savotta gear, contact us at gearcare@savotta.fi.
Can I get spare parts for my Savotta gear?
Absolutely! You can find our selection of spare parts and hardware here: Repair and spare parts.
If you can’t find the spare part you’re looking for in our selection, please contact gearcare@savotta.fi.