WARRANTY PERIODS AND TERMS

All Savotta products are covered by a material and workmanship warranty. The length of the warranty period for each specific product is stated on the packaging of the product, and on the product page on our website. The warranty expiry date is calculated from the date on which the product is turned over to the customer. If there is a contradiction between the warranty period stated on the packaging and the one stated on our website, the longer period always supersedes the shorter one.

The warranty covers damage caused to the product due to defects in materials and workmanship.

The warranty does not cover second hand purchases, nor does it cover damages due to user error or natural wear and tear. If the product comes with user instructions, make sure to read and follow them to avoid accidents due to user error.

Remember to save your receipt, this will make handling of a possible warranty case quicker.

MATERIAL AND WORKMANSHIP

Clear examples of material and workmanship defects are faulty stitching, material irregularities or quality problems in components such as zippers and buckles.

Material and workmanship defects usually show up very quickly, when first inspecting a product, at the first time of use and at the very latest during exposure to the conditions of the four seasons. A multi-year warranty guarantees that our gear faces all possible conditions during the warranty period.

NATURAL WEAR AND MISUSE

Although our equipment is made to endure very demanding use it is still not eternal. Equipment wears out in use and will eventually fail, sometimes prematurely due to user error. A material and workmanship warranty does not cover natural wear and tear. Neither does it cover any damage due to misuse or user error, for example a broken zipper due to over packing a backpack and then forcing a zipper shut with excessive force.

We try our best to guide our customers against misuse of our products when necessary. If your product comes with a user manual, read it before use and follow the instructions.

WARRANTY CLAIMS

When you have a warranty case on your hands: contact the retailer from whom you purchased the product. If you purchased the product directly from us, contact us directly via email:

reclamation [at]  savotta.fi

To expedite the process please write and attach the following information and photos:

• A description of what has happened, what is the damage/defect.
• When was the product purchased.
• Photo of the damage or defect.
• Photo of the receipt.
• Photos of the product label, from both sides if it is two-sided/folded.

The better the initial information we receive is, the faster your warranty claim can be sorted out!

Warranty claims are usually compensated and solved in two ways:

• Repair the product, if possible and feasible.
• If repair is not possible or feasible – we replace the damaged product entirely with a new one.

In hazardous situations or unclear and complicated cases, you can contact directly to Savotta Quality Manager:

Harri "Harmi" Rautiainen
harri.rautiainen [at] savotta.fi
+358400314600