Frequently asked questions

Our products are made in our own facilities in Finland and Estonia. Due to the ever-increasing demand some of our manufacturing is done by subcontractors, the select few subcontractors we use are based in Finland, Estonia and Poland. All quality control is done at our headquarters in Karstula, Finland. Read Made by Savotta -article.

If your product has accumulated dirt along the way, we recommend that you remove any loose dirt straight away, and store your backpack in a dry, dark place. You can find more information about maintenance here.

Yes! We encourage repairs to extend the life of your gear. Spare parts can be found here. For significant damage, contact us to discuss repair options through our Gear care -service.

Avoiding, tolerating, or patching spark holes is part of the normal maintenance routine of a sauna tent. Although the fabrics are fire-retardant, and self-extinguishing, still sparks and flames can damage and burn holes in the fabric. In normal use the sauna tent will suffer burn holes on the roof at some point when glowing sparks land on the fabric. This is normal wear and tear and easily patched if needed.

Our warranty does not cover any burn damage either through normal use or misuse.

For example, a low air pressure and maybe some flurry wind can cause the sparks to drop straight on the roof rather than fly up from the chimney and fading away. This can happen even a very first time of using the sauna tent. That is a work of nature, and nobody can control that.

An important precaution when using a sauna tent is to try to minimize sparking by using good quality hardwood that produces as less sparks as possible.

Small spark holes don’t ruin the tent and are easy to repair with the tent repair kit on offer. Please note that the kit does not include glue. Any high‑quality contact adhesive will do the job.

Our products comply with the strict chemical regulations of ECHA (European Chemical Agency), such as REACH/SVHC and the POP regulation, as well as the safety legislation for products sold within the EU (Regulation (EU) 2023/988). Our
products do not contain PFC / PFAS compounds defined as harmful. The water resistance of our product is based on polyurethane coating and not on PFC treatment.

Savotta backpacks, bags and pouches are water resistant but not completely waterproof with the water pillar value of approx. 1500 mm. This means our products can handle a light rain, but in heavy rain or prolonged stay in light rain the water will eventually seep through.

Some Savotta products may have small holes, which are so-called drill holes. These marks serve as auxiliary marks to guide the sewing process. They do not affect the use, durability or quality of the product in any way, and are not considered manufacturing defects.

No, there is only one green color option for Savotta backpacks. The perceived difference in color in photos is due to varying lighting conditions. Outdoor lighting, influenced by natural sunlight, creates a more dynamic range of colors, often making greens appear warmer or cooler depending on the time of day, cloud cover, and surrounding environment. Studio lighting, on the other hand, uses controlled artificial light sources, producing a consistent and neutral tone that may make colors appear slightly different from how they would look outdoors.

These variations are natural and expected when viewing products in different lighting environments and on different screens. Rest assured, all our green backpacks use the same high-quality, consistent material.

The Cordura fabrics we use in our backpacks are deliberately tough and abrasion-resistant, which also means the surface is quite coarse compared to lighter fabrics. When Cordura rubs repeatedly against lightweight sportswear or other delicate technical fabrics, it can unfortunately cause pilling or visible wear.

That toughness is a big part of what makes the backpack durable in hard use, but the downside is that softer materials don't always get along with it particularly well. We know that this doesn't make the pilling on your clothes any less frustrating, but we hope this helps explain what is the reason behind it. 

Unfortunately not at the moment.

Our online store sells products exclusively to private individuals. We do not offer VAT-free sales, and invoices cannot be modified to include a company name or business ID.

You can find the invoice through your customer profile! Log in to your customer profile, choose the order and at the bottom you should see "INV-" which you need to tap to open the invoice in a new window.

If you don’t have a customer profile, send us an email at store@savotta.fi, and we’ll email you the invoice.

Savotta ships within the EU. If you live outside the EU, turn to our trusted retailers. The list of Savotta retailers can be found here.

You can cancel your order after payment if it hasn’t been processed yet. Cancellations can be made on the order confirmation page, in your customer profile, or via this link: Cancel order.

Once your order has been processed, it can no longer be cancelled.

Changes, such as adding or replacing products to your order after it has been paid, are not possible. If you wish to change the contents of your order, we recommend cancelling the order and then placing a new order with the correct products.

After cancellation, the total amount will be automatically refunded to your account, usually within 2 – 10 banking days, depending on your payment method and bank.

Short answer: Karstula is located in the middle of nowhere, surrounded by bears and moose.

Longer answer: Transport from Karstula to the shipping company’s facility takes time because distances in Finland are long. When the tracking status says “The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.” it means it is on its way from Karstula to the shipping company’s facility. The tracking status will only update once your shipment has been received at the shipping company’s distribution center.

We don’t handle the shipping ourselves, so we can’t give exact estimates. Within Finland, delivery usually takes a few days to a week. Within the EU, most packages arrive within seven business days after dispatch. However, shipping times can vary depending on the carrier and destination. Once your order is dispatched, you’ll receive tracking details to follow its journey.

Read our delivery terms here.

You can order a backpack and try it on, for example, by filling the rucksack with clean textiles, preferably packed in plastic bags or similar so that lint or loose dust does not stick to the product. 

If the backpack doesn’t fit, it can be returned in accordance with our standard return policy, which requires the item to be in a condition suitable for resale: product labels must be attached and the product must show no signs of use. Returns are free of charge within Finland. For returns from abroad, we deduct 10€ from the refund amount. 

Unfortunately we are unable to offer a refund for a used product, as it’s no longer suitable for resale.

Please contact our customer service immediately at store@savotta.fi

We hope that the product labels are attached to the product. However, if they have gone lost along the way, we won’t penalise you for that, as long as the product is still suitable for resale.

We don’t process exchanges. If you would like a different item, please place a new order and return the original product.

If your product is faulty, please contact our customer service at warranty@savotta.fi. In your message, provide your order number and a brief description of the problem, along with pictures of the product and the fault. 

To ensure your claim is processed as efficiently as possible, please include in your email pictures of the label inside the product, showing both sides if the label is double-sided or folded.

Once the refund has been processed, the amount will usually be credited back to your account within 2-10 banking days, depending on your payment method.

Absolutely. For more information visit our Warranty and claims page.

Returns are accepted within 60 days from the pick-up date. Products must be unused, in their original retailer packaging, and suitable for resale. All tags must still be attached to the product and packaging must be intact.

Detailed return instructions can be found here.