Refund policy

 

Right of return

  • Returns are accepted within 60 days from the pick-up date.

  • Products must be unused, in their original retailer packaging, and suitable for resale. All tags must still be attached to the product and packaging must be intact.


Exchanges

  • We don’t process exchanges. If you would like a different item, please place a new order and return the original product. 


Returns from outside Finland

Countries excluding Bulgaria, Cyprus, Malta and Romania

  1. Make your return through the GLS return service. If you are returning a tent, stove or sauna benches, please contact us at store@savotta.fi.

  2. Attach the generated return label on top of your return package. 

  3. Pack your items carefully. Include your contact information and order number inside the return package.

  4. Leave the package to the nearest GLS point. Please keep the return receipt as proof of your return.

  • Please note that we deduct 10 € from the refund amount. This amount covers the return costs. However if you are returning a tent, stove or sauna benches we will deduct the actual return fee from the refund amount.


Bulgaria, Cyprus, Malta and Romania

  1. Please contact our customer service at store@savotta.fi and we will guide you through the process and arrange the pickup.

  • Please note that we deduct 10 € from the refund amount. This amount covers the return costs. However if you are returning a tent, stove or sauna benches we will deduct the actual return fee from the refund amount.


Returns within Finland

  1. Pack your items carefully. Include your contact information and order number inside the return package.

  2. Use Posti’s return code 628217. Please keep the return receipt as proof of your return.

  • Product returns within Finland are free of charge, excluding tents, stoves, and sauna benches, where return fees of 29,90 € apply.  


Uncollected orders

  • Failing to collect or refusing an order does not cancel the order or count as a return. Any costs incurred will be charged to the customer.


Claim returns

  1. If there’s something wrong with your product, drop us a message at
    warranty@savotta.fi and include your order number and a short description of the issue photos of the product and the defect, if possible.
  2. Please wait for further instructions before sending the product back


Return processing and refunds

  • Refunds are usually processed within 1–7 days after the package reaches our warehouse. During the holiday season, there may be delays in processing returns.

  • Refunds will be issued using the original payment method and reflect the original price, regardless of any price changes since the purchase.

  • If the returned product shows traces of use, we cannot give a full refund. Depending on the signs of wear, we will deduct 10-50% from the price of the product. If the returned product is found to be completely unsaleable due to use, we cannot refund the price of the product at all.