Gear care service

Gear care service

€10,00
€10,00
Tax included.

Is your backpack broken or equipment damaged?

With the help of Savotta's Gear care service, you can get your equipment back to field-ready condition. The service is intended for minor damage that can be repaired, such as a broken buckle or zipper, a hole or a broken seam.

How it works

  • Contact us by e-mail at gearcare@savotta.fi
  • Title your e‑mail according to the case: use “Repair: product name”
  • Describe what has happened, highlighting any faults or damages
  • If the product has a label, send a picture of it on both sides as well. The label shows the brand and model of the product, as well as the date of manufacture. For backpacks, it’s usually located on the inside of the mouth opening.
  • Once we receive this information, our experts will evaluate the product and determine if it can be repaired. You’ll also receive a cost estimate for the repair. The pricing is 60€/hour including the standard materials we commonly use. If a repair requires specialized materials or uncommon components, their cost will be added to the service price.
  • You will then receive an offer and further instructions from our team within 1-5 days by e-mail after we assess your case.

PLEASE TAKE INTO NOTE

  • We only repair products manufactured by Savotta
  • Our Gear care service is only available within the EU

Customer Reviews

Overall rating: 5.0 / 5 from 2 reviews.

Customer photo review of Repair service

Savotta 906 sai uudet vetoketjut. Sadesuojan vedin hajosi aikaisemmin ja sivutaskun vetoketjun sain vaelluksella rikottua. S-postia savotalle, sieltä vastaus muutamassa päivässä joka sisälsi myös korjauksen mahdollinen hinta Lähetys hoitui helposti postin kautta. Reilu viikko ja ja reppu palautui takaisin. Molemmat ketjut päivitettiin astetta suurempiin ja kestävämpiin versioihin.

Jarmo M. 5/5

Repair service

I cant tell you how much I love this company !!!! Above and beyong in wvery sense. So much thanks to the team for the very special order.

Christian B. 5/5 Verified

Gear care